Casa Di Luce
About
Casa Di Luce
Casa Di Luce is a family-owned business with 25 years of experience in modern and contemporary lighting for design-driven consumers. Working with industry-leading brands and European vendors, they serve customers across North America through their Toronto showroom and online via Shopify.
The Challenge
Shipping lived in four places: a spreadsheet, a portal, Shopify, and paper
After Clouver digitized Casa Di Luce’s invoicing, one big workflow still lived outside the system: shipping. Tracking a shipment meant touching four disconnected tools: a manually updated Google Sheet for warehouse locations, the ClickShip portal for booking shipments, Shopify for the orders themselves, and a paper trail where tracking numbers and shipping prices were copied by hand onto packing slips.
The fragmentation showed up everywhere. The warehouse team flipped between paper, spreadsheets, and portals on every intake. Tracking numbers for online orders were transcribed by hand. Direct shipments (items the manufacturer ships straight to the customer) never closed out in Shopify, leaving orders sitting open for months until someone cleaned them up manually. And the sales team couldn’t see where anything was, so “where is this item?” always meant a walk to the warehouse.
The Solution
One dashboard for every order, shipment, and shelf location
Clouver extended Casa Di Luce’s existing Retool system into a full orders-and-shipping workspace, using the cleanest data path for each order type instead of forcing everything through one integration.
Unified orders dashboard: every order, in-store and online, in one view, with per-item shelf location, position, box counts, PO numbers, and pickup/shipped status. Multi-shipment support handles real warehouse life, where boxes arrive across a week and ship together
Shipment booking inside Retool: for in-store orders, the warehouse team books ClickShip shipments without leaving the app. Auto-filled addresses, saved shipper presets, smart defaults for ship dates and insurance, live carrier rates via the Freightcom API, and one-click booking that returns the label and saves tracking and price straight to the order
Automatic fulfillment sync: online orders shipped through ClickShip’s Shopify integration sync back automatically. Per-item fulfillment state, tracking numbers, carrier, and dates appear on the dashboard with no manual copying
Direct shipments finally close: for manufacturer-shipped items, a “Mark as Fulfilled” flow calls the Shopify Admin API to fulfill the exact line items, so orders complete automatically instead of sitting open for months
Slack notifications to sales: when the warehouse logs an item’s shelf and position, the sales team gets a Slack message with the order, item, and location. No more walking to the warehouse to ask
Role-based permissions: warehouse staff get full edit access; the sales team sees everything and can mark customer pickups, with shipping fields protected
The Results
Four systems became one, and everyone can finally see the warehouse
Casa Di Luce’s shipment workflow now runs through a single Retool dashboard instead of a spreadsheet, a portal, Shopify, and paper. Tracking numbers and shipping prices save to the order automatically the moment a shipment is booked; nothing is copied by hand.
One workflow instead of four systems: intake, booking, tracking, and fulfillment in one place
No more paper tracking numbers: booking a shipment saves tracking and price to the order automatically
Direct shipments close cleanly, with no more orders sitting open in Shopify for months
Sales sees location instantly: inline shelf and position data plus Slack notifications replace walks to the warehouse
Consistent warehouse data: structured statuses and locations replace a free-form spreadsheet with five competing status values
The Conclusion
This is what the first project made possible: because Casa Di Luce’s invoicing already ran on Retool and Shopify, extending it into shipping was an evolution, not another system. One partner, one workspace, and a workflow the whole team actually uses.
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